Network Specialist

Company: Banking
Role: Network Specialist
Designation: Manager/Senior Manager
Vertical: Information Technology
Experience: 8-10 yrs
Location: Mumbai, Churchgate
CTC: 15-18LPA

For the response / Applications please share your resume on Alfiya1@ametsu.in

1 PRE-REQUISITES

• Network Engineer, will be responsible for providing technical assistance and support to our internal users who are experiencing network-related issues. The primary role will be to diagnose, troubleshoot, and resolve network problems, either remotely or on-site. You will work closely with a team of engineers and collaborate with other support teams to ensure timely and effective resolution of network-related issues. Additionally, you will contribute to maintaining and improving network documentation and participate in network infrastructure projects as required.
• Technical expertise on all or either of the following platform o Cisco catalyst and Nexus switching and wireless o Arista switching o HP/Aruba switching and wireless o Meraki switching and wireless o Mist wireless o Infoblox DDI
• Strong troubleshooting skill sets
• Conceptually strong in the following switching and wireless technology o HSRP/VRRP o STP/VTP o VSS/VPC o Ether-Channels, stacking of switches (IRF, Cisco Stack) o Stand-alone AP, IAP, Flex-connects, Wireless bridge

2 Responsibilities

• Engineers who have a passion for providing outstanding customer service.
• 24×7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
• Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
• Ticket resolution – work and resolve trouble tickets, handle ticket escalation
• Queue Management – monitor ticket queue, ensure assignment/resolution and closure
• Create Method Of Procedure and/or Standard Operating Procedure document
• Plan and execute Change Management processes
• Performance Tuning of network devices and create Service Improvement Plans
• Plan and perform firmware upgrade
• Work with hardware/software vendors to resolve problems
• Train and mentor juniors/third party engineers
• Interface with customer on calls and lead technical meetings
• Assist in Root Cause Analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4 TRAINING AND CERTIFICATION

• Cisco certification and Aruba /Juniper certification will be added advantage
• Industry certifications such as CCNA or Network+ are added advantage

1.1.6 EDUCATION

• Bachelor’s in Engineering – Computers/Electronics/Communication or related field
• Graduate/Post-Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7 Other Skills

• Good communication skills – written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness